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Returns and Refunds Policy | GPLZILLA

Returns and Refunds

Effective Date: 01-April-2026
Last Updated: 01-April-2026

This Return & Refund Policy (“Policy”) governs all purchases made through gplzilla.com (“Website”, “Platform”), operated by SUMAN GAUTAM (“we”, “our”, “us”, or “Operator”).

By purchasing any product or service from GPLZILLA, you acknowledge that you have read, understood, and agreed to this Policy in full.

1. Digital-Only Business Model

GPLZILLA operates exclusively as a digital products marketplace.

We provide access to downloadable and electronically delivered products, including but not limited to:

  • AI tools and automation software
  • Software applications and utilities
  • License keys and digital activations
  • WordPress themes and plugins
  • Website templates and digital assets
  • SaaS resources and online tools

IMPORTANT:

GPLZILLA does NOT sell or ship any physical goods.

No courier services, shipping providers, or physical delivery methods are involved in any transaction.

2. Product Delivery Policy

All products purchased through GPLZILLA are delivered electronically.

Delivery methods may include:

  • Instant download links
  • Access through user dashboard
  • Email delivery
  • License activation access

In most cases, delivery is automatic and occurs immediately after successful payment verification.

A product shall be considered successfully delivered once:

  • A download link has been generated,
  • Access credentials have been provided,
  • The product becomes available in the customer dashboard,
  • Or the product has been sent to the customer’s registered email address.

Customers are responsible for ensuring that:

  • Their email address is correct,
  • Spam/junk folders are checked,
  • Their device and internet connection support downloads.

3. No Return Policy

Due to the irreversible and intangible nature of digital products:

RETURNS ARE NOT APPLICABLE.

Once a digital product has been:

  • Downloaded,
  • Accessed,
  • Delivered,
  • Activated,
  • Or viewed,

it cannot be physically returned or revoked.

Because digital files can be copied, stored, or transferred after access, GPLZILLA maintains a strict no-return policy for all purchases.

No exceptions shall apply unless explicitly stated under Section 5 of this Policy.

4. Strict No Refund Policy

ALL SALES ARE FINAL.

GPLZILLA enforces a strict no-refund policy on all digital products and services.

Refunds will NOT be issued for:

  • Change of mind after purchase
  • Lack of technical knowledge
  • Incompatibility with hosting/server/device environments
  • Failure to review product descriptions or system requirements
  • Incorrect assumptions about product functionality
  • Accidental purchases
  • Unauthorized purchases made by family members or third parties
  • Pricing differences with competitors or future discounts
  • Failure to use the product
  • Delayed understanding of product usage
  • User preference issues

Once a product has been delivered, downloaded, or accessed, the transaction becomes non-refundable.

By completing payment, you expressly waive any claim to refunds except where required by applicable law or explicitly approved by GPLZILLA.

5. Limited Refund Exceptions (Case-by-Case Review)

Although GPLZILLA generally does not issue refunds, limited exceptions may be considered under rare and verifiable circumstances.

Approval of any exception remains solely at the discretion of GPLZILLA and SUMAN GAUTAM.

5.1 Duplicate Transactions

A refund may be considered if:

  • You were charged multiple times for the same order due to a payment processing error.

Proof of duplicate payment must be provided.

5.2 Non-Delivery Due to Technical Failure

A refund request may be reviewed if:

  • The purchased product was not delivered,
  • AND the issue resulted from a confirmed technical error on our side,
  • AND support was unable to resolve the issue within a reasonable timeframe.

Conditions for Exception Requests

To qualify for review:

  • Requests must be submitted within 48 hours of purchase.
  • Valid proof must be provided, including:
    • Order ID
    • Payment receipt
    • Screenshots or error evidence
    • Detailed explanation of the issue

Submitting a request does NOT guarantee approval.

6. Technical Support & Resolution Policy

If you encounter technical issues such as:

  • Broken or corrupted files
  • Download failures
  • Invalid access links
  • Installation issues
  • Product access problems

GPLZILLA will make reasonable efforts to provide assistance, including:

  • Re-sending download links
  • Replacing damaged files
  • Providing updated versions (if available)
  • Offering technical guidance or troubleshooting assistance

Support is provided instead of refunds whenever possible.

Users are expected to cooperate during troubleshooting procedures.

7. Chargebacks, Payment Disputes & Fraud Prevention

To protect our platform and prevent fraudulent activity:

  • All transactions are logged and monitored.
  • IP addresses, access records, and order activities may be stored.
  • User agreement to this Policy is recorded during checkout.

If a customer initiates an unauthorized chargeback or payment dispute:

GPLZILLA reserves the right to:

  • Suspend or terminate the user account
  • Revoke product access
  • Block future purchases
  • Submit transaction evidence to payment processors or financial institutions

Fraudulent disputes may result in legal action where applicable.

8. User Acknowledgment

By purchasing from GPLZILLA, you acknowledge and agree that:

✔ All products are digital products only
✔ No physical products will be shipped
✔ Returns are not possible for digital goods
✔ All purchases are final and generally non-refundable
✔ You reviewed all product details before payment
✔ You accept this Return & Refund Policy before completing checkout

9. Compliance & Consumer Protection

This Policy is designed in accordance with:

  • Digital goods transaction standards
  • Online commerce industry practices
  • Applicable e-commerce regulations
  • Digital delivery business models

Nothing in this Policy shall limit any mandatory consumer rights that cannot legally be excluded under applicable law.

10. Governing Law & Jurisdiction

This Return & Refund Policy shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from purchases, payments, or use of the Website shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.

11. Contact for Eligible Exception Requests

For approved support channels and eligible exception requests only, contact:

📧 Email: support@gplzilla.com

Please include the following information in your request:

  • Order ID
  • Payment proof or transaction receipt
  • Detailed description of the issue
  • Relevant screenshots or supporting evidence

Incomplete requests may not be processed.

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